For this reason, Sams encourages You to review the effective date of the Terms and Conditions (which appears at the very top of this document) each time You access this Site and, if these Terms and Conditions have been revised since Your last visit to the Site, to review the revised Terms and Conditions which will apply to Your visit, Your use of the Site, and the use and purchase (as the case may be) of Products. Please contact your local club for more information. Please return any items using your online account, or contact us for help with the return. In the event your order must be fulfilled using products of different weight or volume than what you ordered, you will be charged only for the actual weight or volume delivered. Some items such as alcohol, tobacco, non pre-activated gift cards, tires, car batteries, hearing center items, R-rated movies and games, prescriptions and some harsh chemicals cannot be purchased using the SNG App. This service is availablefor commercial business addresses and requires access to an unloading dock. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AGREE THAT ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND SAMS CLUB, INCLUDING ANY PRODUCTS OR SERVICES OFFERED OR SOLD BY SAMS CLUB, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A SINGLE NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. Invoicing. Sam's Club may waive compliance with these Terms in its sole discretion. Only the Primary Member may authorize renewal or cardholder changes (including Add-On Memberships for Members who operate a business). Sam's Club shall not be required to provide a refund to you under any circumstances. With respect to updates to the App that Sam's Club may make available for download, these Terms and Conditions allow you to download such SNG App updates to update or restore the SNG App on any supported device. Overall, Sam's Club has a great return policy with a competitive edge over most similar wholesalers, retailers, and grocery stores. The Sam's Club Scan & Go App ("SNG App") is designed to allow users to use their smartphones to scan items for purchase in participating Sam's Clubs and skip long checkout lines. Sam's Club Pharmacy uses technology and services owned by MedImpact Healthcare Systems, Inc. (MedImpact) to provide the prescription savings search results on samsclub.com (the Website). Taxes may be applied to pre-discounted prices depending on state and local laws. For in-club and Scan and Go purchases, the earned value of Sams Cash may be refunded in the form of a gift card or cash. Sams Club aims to deliver your goods within the delivery or pickup window you selected when placing your order, but do not guarantee that goods will be delivered or available for pickup on or by a certain date or at a certain location. Sams Club reserves the right to deliver the goods from any node and through any delivery partner. You acknowledge and agree that in order to utilize the Site and order the Products, You must be a Sams member with an active Sams membership. How to change home club and find club information - Sam's Club. Number of Returns and Time Period. Freight carrier will contact you to set up a delivery time. Items that do not have a "Free Shipping" tag or a "Free Shipping for Plus" tag are not eligible for free shipping. A carrier issues this invoice to the shipper, detailing the details about the transported items. It was a simple black and white design, with lines and lettering in black against a white background, and no images. Plus Member Pharmacy Benefits FAQ. https://help.samsclub.com/app/answers/detail/a_id/250/~/copyright-infringement-policy, https://corporate.samsclub.com/sams-club-privacy-policy, How you Can Earn Sam's Cash with your Sam's Club Mastercard. Our collection and use of Your personal information are governed by the Sams Privacy Policy, and You consent to all actions we take with respect to your information consistent with our Online Privacy Policy. For most products only standard shipping is available, but select items are shipped express: - Standard: 3-5 business days Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the "Content") are subject to intellectual property and other proprietary rights, including without in any way limiting the generality of the foregoing, copyrights, patents, trademarks, service marks, trade secrets and other intellectual property and proprietary rights (collectively, Intellectual Property Rights), held by or licensed to Sams, and are protected by U.S. and international copyright, trademark or other applicable laws. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF SAM'S CLUB UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100). Our goal is to ensure that our products and services meet or exceed your expectations on quality and performance and that you're satisfied with your Sam's Club membership. For the twit at the door, it's a power play. Sam's members who request online orders to ship into a third-party facility or to a freight forwarder are responsible for auditing and ensuring their orders arrive complete and free of damage. Not available on SamClub.com. An arbitrator who previously presided over any aspect of a case shall be ineligible from serving as an appellate arbitrator in that same case. New Membership and/or Renewal purchases . If any provision other than the Class Action and Mass Action Waiver is held invalid or unenforceable as to a particular dispute or claim, then such provision shall be severed from the Terms and Conditions, and the remainder of the Terms and Conditions shall be enforceable to the maximum extent permitted by law. Sam's Club Credit Online Account Management. However, Sam's Club reserves the right to charge a restocking fee for cancelled orders. This can happen if you paid for one level of service but request another. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that individual partys claim. How do I find general warranty information? Which products that I purchased have warranties? This provision shall survive the termination of these Terms and Conditions and remain in full force and effect after any such termination. Please note that images of scanned items may be retained by Sam's Club to improve our software. For older requests (2.5 years or older)*, you must, View previous 2.5years of online or 6 months of club purchases, Requests are typically returned in 7-10 business days, Select date ranges by year or see it "All", Filter your order history by club or online purchase, Club purchases from the last 6 months are also available here, Select the "See details" link associated with an orderto view theorder, Click the "Print receipt" link listed at the top of the order to print a copy, Your purchase date, purchase total, order number, and order type are all noted from this screen. How do I find general warranty information? When you review your order total during the checkout process, you'll see the estimated sales tax. Sam's Club shoppers are also subject to Membership Terms and Conditions and the policies and terms of other applicable Sam's Club programs, services, and promotions, all of which may change without notice. In addition, Sam's Club may alter, suspend, or terminate use of the SNG App at any time at its discretion without notice to the user. Prescription prices may vary from pharmacy to pharmacy and are subject to change. Can I change my shipping address after ordering? Sams Club reserves the right to accept or refuse any delivery request or any offer for any reason at its sole discretion. Some exclusions apply, Large items shipping with a freight carrier (TV's shippedfreightship free for Plus), Free shipping is limited toground shipping, The free shipping for Plus program provides free standard shipping on online items only and does not include shipping from the club. Access to the Site from locations where the Site or the Products may be illegal is prohibited. Tax. Some exclusions apply, see terms: Will I receive FREEexpedited shipping with my Plus membership? Exceptions will be noted on the products item page and during the SamsClub.com checkout process. Participation in the Subscription Order Service is subject to these Subscription Order Service Terms and Conditions, the Membership Terms and Conditions, the Website Terms and Conditions, and other Sam's Club rules and policies as may be applicable. NOTE: Drivers do not assist with unpacking, set-up, or clean up. Subject to your compliance with these Terms, and solely for so long as you are permitted by Sam's Club, you may access, view, download, and print the Contents for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark, or other proprietary designations contained on all Contents; (2) do not modify or alter the Contents in any way except as expressly permitted; and (3) do not provide or make available the Contents to any third party in a commercial manner. Is free shipping for Plus Members available from the club? We are required by law to collect all taxes based on where your order is being processed. These Terms are effective unless and until terminated by either you or Sam's Club. The arbitration will be administered by the AAA pursuant to the current AAA Consumer Arbitration Rules, except to the extent modified by these Terms and Conditions. The First Sam's Club Logo. Privacy Notice. **Wedo notship to P.O. If you choose to purchase a third-party service subscription, you will continue to receive the subscription until you change or cancel the subscription or your Sam's Club membership. This offer is non-transferable, may not be combined with other offers. Can I use different "Bill to" and "Ship to" addresses? The SNG App, including software embedded in the SNG App, is licensed, not sold, to you by Sam's Club only under these Terms and Conditions, and Sam's Club reserves all rights not expressly granted to you. The free shipping for Plus program provides free standard shipping on online items only and does not include shipping from the club. See past orders with various filters. If you violate or do not agree to these Terms, then your access to and use of the Site is unauthorized. Earn Sam's Cash Get 2%back onqualifying purchasesup to $500 annually. What if my order is not delivered? Though businesses are not legally required to . Compliance with this paragraph tolls any applicable statute of limitations as to any dispute or claim subject to the Arbitration Agreement that is stated in the Demand. Do I have to pay taxes on Sam's Club Membership fees? Any other services providedwill require additional feesto the member and are payable to the shipping company upon completion. Autobill renewed memberships receive an email as a form of receipt and can also use the billing statement for a receipt of membership transaction. For more information about starting a Subscription Order, or changing, pausing, or canceling a Subscription Order, go to Learn more page. You will be automatically charged for the third-party service subscription at the end of the free-trial period unless you cancel at least twenty-four (24) hours before the free-trial ends. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the SNG App, and will not be liable for any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty. Any attempt to do so is a violation of these Terms and Conditions and the rights of Sam's Club and/or its licensors. You may download or copy the Contents and other downloadable materials displayed on the site for your personal, non-commercial use only. No. The price, plus any applicable taxes, for each interval (e.g., each month) will be billed to the payment method selected by you on the subscriptions page of your SamsClub.com account, subject to Section III (Accepted Payment Methods) above. Can I bring a guest with me to Sam's Club? Free shipping is limited to ground shipping. Because these are special, limited-time and/or limited quantity offers, Instant Savings cannot be redeemed before the available date or after the expiration date. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. NOTE:Some areas are not serviced daily and may require additional day(s) for delivery. Why was my order sent in multiple packages when it all could have fit in one box? End Users of the Site may be permitted to submit Materials to the Site for processing and purchase of prints or for the production and purchase of customized merchandise incorporating the Materials. Other individuals are not eligible to be Complimentary Household Cardholders. Free shipping is limited to ground shipping. If a Sam's Club membership is terminated, cancelled, or revoked by Sam's Club, the Member's remaining Sam's Cash balance shall be forfeited. This section includes terms specific to Sam's Club Members ("Members") and does not apply to non-Members. 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