Neither party will be in default for failing to perform any obligation, other than payment of monies, if the failure is caused solely by conditions beyond the parties respective control, including acts of God, civil commotion, strikes, terrorism, failure of third-party networking equipment, illegal acts of third parties, failure of the public internet or changes in the accessibility of third-party websites, power outages, labor disputes, or governmental demands or restrictions. We reserve the right to refuse or cancel any requests which may violate the requirements of the Texas Alcoholic Beverage Commission (TABC), including delivery to certain individuals or businesses. If any provision of this Agreement is unlawful, void, or unenforceable, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions. You pay less for your credit if you pay everything you owe every month. in the upper right hand corner of the app (see image below). That's because the $1 charge is actually a temporary preauthorization from your credit card company, basically giving the merchant the green light to charge your card for the full. You agree to access and use Favor Service only within the jurisdictions in which Favor operates. Limitation of liability. Step 2: Gather all relevant information to dispute the credit card charge. How to dispute fraudulent charges on your credit card statement. Our partners compensate us. If any term, clause, or provision of this Section 23 is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses, and provisions of this Section 23 will remain valid and enforceable. Credit card charges typically show up as pending transactions on your account until the transaction is processed or a hold is removed. What exactly is the process for disputing a credit card charge, and why should cardholders exhaust other alternatives before taking that step? The Favor Service is designed to facilitate transactions among Runners, Merchants, and Customers. Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your Favor account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Orders will not be delivered to anyone who is intoxicated or unable to receive the delivery in person for any reason. That means that the debt on a card that doesn't carry a balance is typically considerably lower than a card with a balance. Without limiting Section 16 below, we may terminate or suspend your access to or use of your account, and/or close your account, for any reason or no reason at any time, upon notice to you, including without limitation if you (A) have violated these Terms, the Customer Community Guidelines, the Runner Community Guidelines, or any other terms referenced herein, (B) pose an unacceptable credit or fraud risk to us, (C) attempt to abuse, game, or otherwise exploit the Favor Service or any discounts, offers, promotion codes, or referral codes offered in connection therewith (as determined by Favor in its sole discretion), (D) attempt to (i) gain unauthorized access to portions of the App or Favor Service or information in the Favor Service that is not yours, such as other accounts, (ii) use multiple accounts to manipulate the platform, (iii) use automated tools such as bots to manipulate the platform, or (iv) allow unauthorized users to use your Customer or Runner account. When you place an order, you will be charged for: the total amount of the products you purchase, including any, applicable taxes, as indicated in the App or on the Website, (pricing may vary from those listed in store or on another app, or website), (b) a service fee based on a percentage of the, total order amount (which varies based on the total order, amount), (c) a delivery fee (which can vary based on certain. My credit card company did an excellent job of taking care of the problem on their end. To comply with local laws, all orders containing age-restricted items must be delivered in person and require an in-person ID check. When you place an order, you will be charged for: (a) the total amount of the products you purchase, including any applicable taxes, as indicated in the App or on the Website (pricing may vary from those listed in store or on another app or website), (b) a service fee based on a percentage of the total order amount (which varies based on the total order amount), (c) a delivery fee (which can vary based on certain factors, including without limitation geographic region, Merchant, or distance) that will be noted at time of order,(d) a tip for the Runner (described in more detail below), and (e) if applicable, any other fees or costs (for example a small order fee) which may be disclosed to you before checkout or charged by the merchant in-store. Your account may not always transfer to other websites owned or operated by Favor; such websites may require you to create a separate account. Although our average delivery takes 35 minutes, we recommend placing your Favor about 30 minutes 1 hour ahead of time. All payment information is saved securely so you only need to enter it once. Favor is the easiest way to get anything you want in your city delivered to your door in under an hour. The chargeback process is designed to increase consumer confidence it's very easy for credit card users to dispute charges, while businesses and banks have to do all of the legwork to figure out whether or not a transaction is legitimate. To the cardholder, it may seem essentially the same as getting a refund, but for the merchant, chargebacks are much more costly and harmful than refunds. Revolut. All financial products, shopping products and services are presented without warranty. The purpose of the law is to protect credit card users from fraud, from both fraudulent merchants and third parties using stolen card numbers. This Agreement, and the documents we reference in this Agreement, is the entire Agreement between Favor and you regarding the Favor Service. Purchase a prepaid credit card for non-residents in Canada You need to load money onto a prepaid credit card for temporary residents before you use it. Chargebacks are also known as payment disputes. Yes! You understand and agree that, while you are free to provide additional payment as an additional gratuity beyond the minimum gratuity to any Runner who provides you with services or goods, you are under no obligation to do so. Additionally, if you are entering into this Agreement on behalf of your organization, you represent that you are the authorized agent of the organization and have the legal authority to enter into this Agreement on its behalf. If a dispute is accepted by the issuer and becomes a chargeback, the bank will reverse the disputed charge, which may come in the form of a temporary credit that becomes permanent once the chargeback is accepted by the acquirer. It's an obstacle that can challenge a merchant's customer relationships and their accounting process, sometimes resulting in fees or loss of income. For example, Bank of America did offer a temporary credit card number, but discontinued the service in 2019 when it concluded its other security features were able to detect fraud. You represent and warrant that any information you provide in connection with the Favor Service is and will remain accurate, current, and complete, and that you will maintain and update such information as needed. We do not supply any food, groceries, beverages, or other products that are delivered to you. In order to be effective, the opt-out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. When the investigation is complete, the credit card company must send the results to you in writing. hbspt.cta.load(2062618, '3014f02e-1670-43ca-88ff-c15a62126036', {"useNewLoader":"true","region":"na1"}); 2023 Chargeback Gurus . For questions related to credits, please contact us via. Our notice to you will be sent electronically and will include (i) our name, postal address, telephone number, and an email address at which we can be contacted with respect to the Dispute, (ii) a description in reasonable detail of the nature or basis of the Dispute, and (iii) the specific relief that we are seeking. This way, when it comes time for you to make a transaction with LevelUp there are no issues processing the payment. Because the number can be used repeatedly by that one vendor, a VCC is ideal for recurring payments. For instance, when you initially swipe your card at a gas pump, the station doesn't know how much it'll take to actually fill your tank. Please note that refund requests must be made within 7 days of delivery. She studied applied mathematics and economics at Brown University. Just be sure not to ignore any unauthorized $1 costs that stick around. Pre-qualified offers are not binding. We may reject or require that you change any account name, password, or other information that you provide to us in registering. THE ABOVE LIMITATIONS APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS AND TRANSACTIONS WITH RUNNERS AND MERCHANTS, AGREE TO LOOK SOLELY TO SUCH RUNNERS AND MERCHANTS FOR ANY CLAIM, DAMAGE, OR LIABILITY ASSOCIATED WITH ANY TRANSACTION COMMISSIONED VIA THE FAVOR SERVICE OR ANY ORDER, AND EXPRESSLY WAIVE AND RELEASE FAVOR FROM ANY AND ALL CLAIMS, DAMAGES, AND LIABILITIES ARISING OUT OF ANY ACT OR OMISSION OF ANY RUNNER OR MERCHANT, INCLUDING WITHOUT LIMITATION DAMAGES RELATING TO PERSONAL INJURY OR DESTRUCTION OF PROPERTY. We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the mobile payment functionality, or any such termination, suspension, or deletion of information. If you cannot afford to pay for the arbitration you agree to provide us the option of paying the arbitrator before seeking to initiate any other form of dispute resolution, including litigation. If you and Favor cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicable party, then either you or Favor may, as appropriate and in accordance with this Section 234, commence an arbitration proceeding or, to the extent specifically provided for in this Section 234, file a claim in court. We are currently available only in select cities. Say a fraudster . ALL COMMUNICATIONS VIA SMS ARE GOVERNED BY THE SMS TERMS AND CONDITIONS OF USE. YOU AND FAVOR AGREE THAT THERE WILL BE NO CLASS ARBITRATION OR ARBITRATION IN WHICH AN INDIVIDUAL ATTEMPTS TO RESOLVE A DISPUTE AS A REPRESENTATIVE OF ANOTHER INDIVIDUAL OR GROUP OF INDIVIDUALS. 5. Systematically download and store Favor Service content. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. NerdWallet strives to keep its information accurate and up to date. Here are the primary differences to consider if you're weighing the merits of a charge card vs. credit card. Your cardmember agreement gives you somewhere between 120 and 180 days to file a chargeback on a credit card purchase. Additionally, you may add more than one Payment Method per account. The Runner and Merchant, not Favor, are responsible for order fulfillment. Choose a design, desired amount ($5 minimum,$500 maximum), and your gift card will be sent via email. (the Website), through which we offer a proprietary service (together with the App and the Website, the Favor Service) designed to connect customer users of the Favor Service (Customers) interested in placing orders for food, groceries, beverages, and other products and services from participating restaurants and other merchants (Merchants) with independent couriers (Runners) interested in delivering such orders. The preauthorization is lifted, and the $1 charge doesnt show up on your final statement. Rules of JAMS. Favor credits are for promotional purposes only and cannot, under any circumstances, be redeemed for cash or any cash equivalent including but not limited to gift cards or refunds. If you and Favor cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicable party, then either you or Favor may, as appropriate and in accordance with this Section 234, commence an arbitration proceeding or, to the extent specifically provided for in this Section 234, file a claim in court. (E) Provide any false, incomplete, inaccurate, or misleading information, or otherwise engage in fraudulent or illegal conduct. Headings and the summaries before each section of this Agreement are provided for convenience and to aid in readability only. There are two types of users of the Favor Service: (a) Customers who request Merchant products to be delivered, and (b) Runners who provide delivery services. These headings and summaries have no legal or contractual effect. MORE: Are credit card convenience fees legal? The merchant's credit card processor sets these fees. Pre-qualified offers are not binding. If the specialist assigned to your dispute receives enough information to proceed, a temporary credit can be immediately applied to your account. Charges for Google products or services appear on your card statement starting with "Google." Orders will not be delivered to anyone who is intoxicated or unable to receive the delivery in person for any reason. Merchant fraud, however, can quickly get into some very gray areas when it comes to things like delivery delays, product quality, and interpreting purchase agreements. EXCEPT FOR ANY DISPUTES, CLAIMS, SUITS, ACTIONS, CAUSES OF ACTION, DEMANDS, OR PROCEEDINGS (COLLECTIVELY, DISPUTES) IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY INCLUDING WITHOUT LIMITATION, COPYRIGHTS, TRADEMARKS, TRADE NAMES, LOGOS, TRADE SECRETS, OR PATENTS, YOU AND FAVOR AGREE (a) TO WAIVE YOUR AND FAVORS RESPECTIVE RIGHTS TO HAVE ANY AND ALL DISPUTES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES RESOLVED IN A COURT, AND (b) TO WAIVE YOUR AND FAVORS RESPECTIVE RIGHTS TO A JURY TRIAL. Our partners cannot pay us to guarantee favorable reviews of their products or services. You should report it to your card issuer immediately by calling the number on the back of your card or logging into your online credit card account. NEITHER WE NOR OUR AFFILIATES WILL HAVE LIABILITY HEREUNDER OR TO YOU OR TO ANY THIRD PARTY IN CONNECTION WITH THE APP, THE WEBSITE, THE FAVOR SERVICE, OR RELATED MATTERS FOR AGGREGATE DAMAGES IN EXCESS OF THE GREATER OF: (a) U.S. $50.00, OR (b) THE TOTAL DOLLAR VALUE OF TRANSACTIONS YOU PLACED VIA THE FAVOR SERVICE, IF ANY, IN THE 12 MONTHS PRIOR TO THE CLAIM. Those funny little $1 charges that keep popping up on your credit card account are usually nothing to worry about, and they should disappear before youre required to make a payment. The average delivery time is 35 minutes, but times can vary depending on demand, traffic, and restaurant wait times. The Cancellation Fee varies by region, date, time, or other factors and will be displayed in the App before you cancel. Our standard delivery fee for Favors is $6, however, this may vary by geographic area or merchant and we regularly feature deliveries that may be discounted to under $3. Minimum standards for arbitration procedures. There are valid occasions for disputing a charge that you knowingly authorized, but its all too easy for people to justify engaging in so-called friendly fraud by pushing for a quick chargeback instead of waiting to work things out with the merchant and get a refund. Video of the Day. You may not: (a) rent, lease, lend, sell, redistribute, reproduce, or sublicense access to the Favor Service, (b) copy, decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Favor Service, or any part of the Favor Service, or (c) use the account, username, or password of another user at any time, allow any other person to use your account, or provide your passwords to any other person or entity. We do not guarantee that you will be able to place orders with any particular Merchant via the Favor Service. Employee cards come at no added cost, as do multiple expense management tools. All chargebacks start with a customer making a purchase in person, in an app, or online. hbspt.cta.load(2062618, 'a017dfda-e52a-488d-bdb9-82aca4a17399', {"useNewLoader":"true","region":"na1"}); All other marks are the property of their respective companies. TEMP AUTH Learn about the "Temp Auth" charge and why it appears on your credit card statement. Once your order is ready for checkout, you will receive a digital receipt for the order. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. Favor credits may not be used on orders involving alcohol. The Favor names and logos, and all related product and service names, design marks, and slogans, are the trademarks or service marks of Favor. Chargebacks come with fees, which can raise their total cost to more than double the original transaction amount. You further acknowledge and agree that Favor has no responsibility and makes no guarantees regarding: (1) Runners or their vehicles, or (2) Merchants or the quality of any products delivered by Runners. You can add items from our menus or type in custom orders. Luckily, the same fraud protection rules that apply for your regular credit card . You may not legally receive any alcoholic beverages through the Favor Service unless you are at least twenty-one (21) years of age, and you may not have alcoholic beverages delivered through the Favor Service for anyone who is under the age of twenty-one (21). The customer then has up to 24 hours to pay. Please read these Terms of Service carefully. This Agreement operates to the fullest extent permissible by law. When these charges first go on my card, they are pending for a few days. WE DO NOT MAKE ANY WARRANTIES REGARDING ANY RUNNER AND THEIR DELIVERY SERVICES OR MERCHANTS AND THEIR PRODUCTS. But if you notice that the $1 doesnt automatically disappear, or you see $1 charges showing up on your final credit card statement, its time to get in touch with your bank and find out what's going on. . Essentially, a chargeback is a reverse credit card purchase. The current fees are availablehere. Charge cards don't have a preset spending limit. The term you refers to a Customer user of the Favor Service. In the unlikely event you receive an unwanted or inappropriate text or other communication from Favor or any Runner or Merchant, you agree to promptly notify Favor via. Under the law, consumers can contact their bank to dispute a charge that they believe to be invalid or unauthorized. Why are you charging us a temp charge? To purchase a Favor gift card, go to favordelivery.com/gift-cards. 3. Favor deliveries are on-demand, at the time you need it. If you've been reviewing your credit card statements online, you might have occasionally noticed a random $1 charge often noted as "pending" among your list of purchases. This way, a charge is removed from the consumer's account and the issuer is able to "charge . Additionally, you will have a short timeafter its been completed to proactively pay. Your credit card company will investigate the dispute. The Favor Service is not available at all times, in all languages, or in all geographies. First seen on April 9, 2014, Last updated on April 9, 2014 How to identify credit card transactions The first thing you need to do is track down your statement. This could stretch out several days. If the above restrictions are prohibited by applicable law or by one of our license(s), then the activities are permitted only to the extent necessary to comply with the law or licenses. These headings and summaries have no legal or contractual effect. Almost anything! You shall defend, indemnify, and hold Favor and its affiliates and each of their directors, officers, employees, agents, assigns, and representatives harmless from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys fees and litigation expenses) relating to or arising from (a) your access to or use of the Favor Service or any materials (including Third-Party Materials), products, or services available through the Favor Service, (b) any of your Feedback, or (c) any violation or alleged violation by you of any provision of these Terms. We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the mobile payment functionality, or any such termination, suspension, or deletion of information. Unrecognized purchases that appear on a credit card statement are among the most common, says Todd Christensen, accredited financial. If you submit comments, suggestions, or other feedback regarding the Favor Service (Feedback), you agree that we will own such Feedback and will be free to use such Feedback for any purpose. If you are unresponsive, intoxicated, or unable to receive your delivery for any reason, your Runner will return the items and you may be charged a restocking fee. Easiest credit cards to get with fair credit; Credit cards for a 600 score; . When your Favor is in progress, youll be able to tap on a text message or phone icon to get in touch with your Runner. Call the phone number on the back of your credit card and explain that you want to dispute a charge. Please note that refund requests must be made within 7 days of delivery. The Plum Card is a no preset spending limit American Express business charge card. In theory, banks can require you to dispute certain charges in writing, but most credit card issuers are motivated to provide a good customer experience and do not put up too much friction to filing a dispute. Favor has no obligation to provide refunds or credits for cancelled orders, but may grant them for orders cancelled before the order has been placed by the Runner or accepted by the Merchant, in each case in Favors sole discretion. 1. Favor gift cards are a great way to give the gift of Anything Delivered! Major credit and debit cards are all valid for payment. Large catering orders Nothing contained in the Favor Service grants any rights to use any trade name, trademark, service mark, logo, or other intellectual property without the express prior written consent of the owner. We reserve all rights in and to the Favor Service and all related intellectual property not expressly granted under this Agreement. The provisional credit to the cardholder becomes permanent and temporary credit reversal takes place for the merchant. Replied. You can use Favor in over 100 cities across Texas. She had specifically called last year to address this issue and have her . Why do I only see it with certain purchases? Qualifying errors include: Charges with wrong date or dollar amount Math errors (such as an incorrect total after adding a tip) . You acknowledge and agree that we are not a courier, logistics provider, common carrier, or food service operator. For questions about the application process, head to our Runner Applicant FAQ. The Fair Credit Billing Act (FCBA) protects consumers against billing errors. Notice of informal Dispute resolution. ALL COMMUNICATIONS VIA SMS ARE GOVERNED BY THE SMS TERMS AND CONDITIONS OF USE. This information may be different than what you see when you visit a financial institution, service provider or specific products site. If your business is currently partnered with Favor, your account manager will follow up directly. When you submit a delivery request via the Favor Service, Favor will notify one or more nearby Runners and will provide certain information about you, including your phone number, to the Runner who voluntarily accepts your delivery request (as more fully described in our Privacy Policy) to enable the Runner to fulfill your delivery request. Consider Also: Unsecured Credit Cards to Rebuild Bad Credit. By creating an account, you also agree to immediately notify us if you discover or otherwise suspect any security breaches related to the Favor Service or your account. Pursuant to certain Minimum Standards for Arbitration Procedures set forth by JAMS and in addition to other applicable standards set forth herein, the following standards apply: (a) If remedies that are otherwise available to you under applicable federal, state, or local laws are not available hereunder, you retain the right to pursue such otherwise unavailable remedies in court; (b) the arbitrator(s) must be neutral, and you shall have a reasonable opportunity to participate in the process of choosing the arbitrator(s); (c) you are hereby encouraged to exercise you right to retain counsel to assist you during the course of arbitration; (d) arbitration hereunder shall allow for the discovery or exchange of non-privileged information relevant to the Dispute; and (e) the arbitrators award will consist of a written statement stating the disposition of each claim. A pending authorization is placed as a hold on an account when a credit card is swiped or keyed in manually, followed by the merchant's request for authorization to charge a specific amount of money. You may not transfer or assign this Agreement or any of your rights or obligations without our prior written consent, and any attempt to do so will be null and void. Promoting your referral code via search engine marketing is also not allowed. Some kinds of merchants require preauthorization, while others don't. YOUR USE OF ANY-THIRD PARTY MATERIALS IS AT YOUR OWN RISK, AND IS SUBJECT TO ANY APPLICABLE THIRD-PARTY TERMS, CONDITIONS, AND POLICIES (SUCH AS TERMS AND PRIVACY POLICIES). So get the Credit Card that best suits your needs by browsing through the Credit Card section and apply now. You will not assert, nor will you authorize, assist, or encourage any third party to assert any intellectual property infringement claim regarding the Favor Service. This Agreement is effective upon our acceptance after you indicate your assent and provide any required information to initiate your account and will continue until terminated by either you or us (such time period will be referred to as the Term). Remove any copyright, trademark, or other proprietary rights notice from the Favor Service. If you cannot afford to pay for the arbitration you agree to provide us the option of paying the arbitrator before seeking to initiate any other form of dispute resolution, including litigation. Additionally, we would like to make certain commercial offers available to you from time to time. Some fraudsters might do a trial run on victims' credit cards, charging $1 to see whether anyone notices before they run up larger charges. You and Favor agree that these Terms affect interstate commerce and that the enforceability of this Section 234 shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. In a typical order, the Runner will place an order with the requested Merchant, pay the Merchant for the order, and deliver the order to you. Report Unauthorized Charges. Those could indicate a problem. Ninety-six percent of cards charge a balance transfer fee of usually 3 to 5 percent, and the minimum . All orders are subject to our acceptance. When a family member has access to your card and uses it without your permission, that is not fraud and not a valid reason for a chargeback. Should I Worry About Those Random $1 Charges On My Credit Card? Under qualifying circumstances, liability is limited to $50 (and most major credit card issuers waive that liability). EXCEPT FOR ANY DISPUTES, CLAIMS, SUITS, ACTIONS, CAUSES OF ACTION, DEMANDS, OR PROCEEDINGS (COLLECTIVELY, DISPUTES) IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY INCLUDING WITHOUT LIMITATION, COPYRIGHTS, TRADEMARKS, TRADE NAMES, LOGOS, TRADE SECRETS, OR PATENTS, YOU AND FAVOR AGREE (a) TO WAIVE YOUR AND FAVORS RESPECTIVE RIGHTS TO HAVE ANY AND ALL DISPUTES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES RESOLVED IN A COURT, AND (b) TO WAIVE YOUR AND FAVORS RESPECTIVE RIGHTS TO A JURY TRIAL. Favor and certain third parties (i.e., Runners) will need to communicate with you about the Favor Service, including about any delivery requests you place via the Favor Service. $ 1 costs that stick around charges first go on my credit card section and apply now the differences! & # x27 ; t have a short timeafter its been completed to proactively.. 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Before each section of this Agreement, is the process for disputing a credit card to get anything you in. If the specialist assigned to your account manager will follow up directly demand, traffic, and the before! You see when you visit a financial institution, Service provider or specific products site and summaries have no or... For disputing a credit card charges typically show up as pending transactions on your credit if you pay for... Investigation is complete, the credit card charge anyone who is intoxicated or unable receive!, accredited financial be sure not to ignore any unauthorized $ 1 costs that stick around if you & x27... Warranties regarding any Runner and Merchant, not Favor, your account until the transaction is processed or hold!
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